Important message to our customers during COVID-19

Tippy LopezUncategorized

With the Australian Federal Government stepping up efforts to reduce the spread of COVID-19 throughout our community, an increasing number of our customers are choosing work from or stay at home.

We want to reach out to you with important information about your utility services. It is possible that you will use more energy if you’re staying home more than usual. We wanted to share some tips with you to help you keep your costs down during the challenging weeks ahead.

  • Try to keep your air conditioning and heating use to a minimum during autumn, cooling and heating significantly increases energy costs
  • If you do use your air conditioner, try keep your air conditioning filters clean. Dusty filters can increase energy use by 10%
  • Use energy saving devices such as LED lighting where possible
  • Turn your TV and other devices off at the switch when you’re not using them rather than leaving them standby

If you experience any difficulties in paying your bills, our team is ready to help you spread your payments over a period of time. If you, or someone in your home uses a life support machine, register the details with us as soon as possible (if you haven’t already).

Business Continuity

In recent weeks, we have been improving the capacity of our systems and putting in place measures to enable our employees to work from home should the need arise. These measures ensure our employees remain safe, do not contribute to the spread of COVID-19, and allows us to operate normally for as long as we need.

Whilst change can be unsettling, the Australian energy systems are designed to withstand far greater disruption. Your utility services will operate normally and are unaffected by the current pandemic.

Community Spirit

It may take us longer than usual to answer your call whilst our teams adapt to their new working environment. We appreciate your patience and understanding. So we can keep our lines available for vulnerable customers, we ask that you kindly lodge any non-urgent enquiries and bill payments via our website.

Please be assured that we’re working through the impacts of all issues related to the Coronavirus (COVID-19) situation, and we’ll continue to update you as quickly as possible on all new developments.

Stay safe and be kind to one another.